Right of withdrawal

Revocation Instructions:

Customers have a fortnightly right of withdrawal.

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have placed the order.

To exercise your right of withdrawal, you must inform us

Artefactory – Bettina Conze
Rat Jung Str 20A
82340 Feldafing (D)


by means of a clear declaration (preferably e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation:

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges.

For the refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the costs of returning the goods, which will be ca. 500 €. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample Withdrawal Form

If you want to cancel the contract, please fill out this form and send it back to us:

Artefactory – Bettina Conze
Rat Jung Str 20A
82340 Feldafing (D)


I/we-________________________________________________hereby cancel the contract concluded by me/us for the purchase of the following goods


order nr: _________________________________________________

Name ___________________________________________________

Address _________________________________________________

Date, Signature


ordered on ____________________________

received on____________________________